Privacy policy.
How we handle your data when you use silentdiscoclub.co.uk. Short version: we only collect what we need, we don’t sell or share, and you can ask us to delete it any time.
Who we are
This website (silentdiscoclub.co.uk) is operated by Silent Disco Club, trading from Preston, Lancashire. For privacy purposes we are the data controller of any personal information you provide to us through this site.
If you have any questions about this policy or how your data is handled, contact us using the details at the bottom of this page.
What we collect
We only collect personal information that you give us directly. This includes:
- Booking and quote details — your name, email address, phone number, event date, and event location when you complete a booking or request a quote
- Contact form submissions — any information you provide when you contact us through the website
- Payment information — if you pay online, card details are handled directly by our payment processor (Stripe) and we never see or store them ourselves
- Technical data — basic information your browser sends with every web request (IP address, browser type, pages visited) for security and site performance purposes
How we use your data
We use your information for the following purposes only:
- To fulfil your booking — processing your event, sending confirmation, coordinating delivery and collection
- To respond to your enquiries — answering questions you send through the contact form or by email
- To send transactional emails — booking confirmations, paperwork, delivery slot updates, and other event-related communications
- To meet our legal and accounting obligations — retaining invoices and transaction records as required by HMRC and UK business law
We do not use your data for marketing without your explicit consent, and we do not sell or share your information with third parties for their marketing purposes.
Cookies
This website uses a small number of cookies to function properly:
- Essential cookies — required for the site to work, including session management and your cookie-consent choice itself
- Functional cookies — remember your preferences as you move through the site (for example, your quote progress if you start building one)
We do not currently use advertising cookies or third-party tracking cookies. When you first visit the site you’ll see a cookie consent banner letting you accept or decline. Your choice is stored on your device and you can change it any time by clearing your browser’s local storage.
How long we keep your data
We retain personal data only as long as we need it:
- Booking records — six years from the date of your event, as required by UK accounting and tax legislation
- General enquiries — up to 12 months if they don’t result in a booking, then deleted
- Marketing list — until you unsubscribe (we don’t currently run a marketing list, but this applies if we ever do)
Who we share it with
We only share your data with trusted service providers that help us run our business. These currently are:
- Hostinger — our website hosting provider (data stored in EU/UK)
- Stripe — payment processing (PCI-DSS compliant; we never see or store full card details)
- Postmark / our email provider — transactional email delivery
- HMRC and our accountants — where required for tax and statutory reporting
All these providers operate under data-processing agreements that require them to handle your information securely and use it only for the purposes we’ve agreed.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Delete your data (subject to our legal retention obligations)
- Restrict how we process your data
- Object to processing for direct marketing
- Receive a copy of your data in a portable format
- Lodge a complaint with the Information Commissioner’s Office (ico.org.uk)
To exercise any of these rights, contact us using the details below. We’ll respond within one month.
Changes to this policy
We may update this policy from time to time to reflect changes in how we operate or in the law. When we do, we’ll update the “last updated” date at the top of this page. For significant changes we’ll let you know via email if we have your address on file.
Contact us
For any privacy-related questions or to exercise any of your rights, get in touch: